Privacy Policy & SMS Terms of Use
Effective Date: July 2026
The Small Multifamily Owners Association (“SMOA,” “we,” “our,” or “us”) is committed to protecting your privacy and communicating with you in a transparent and responsible manner.
Information We Collect
We collect information that you voluntarily provide through our website, event registrations, membership applications, newsletter subscriptions, contact forms, and other communications. This information may include:
- Name
- Email address
- Mobile phone number
- Company name
- Mailing address
- Any information you choose to provide
How We Use Your Information
We use your information to:
- Respond to inquiries and provide customer support.
- Process registrations, memberships, and event participation.
- Send newsletters, legislative updates, educational content, and association announcements.
- Provide information about programs, events, publications, and services.
- Improve our website and member experience.
SMS Communications
By providing your mobile phone number and opting in, you consent to receive conversational and informational text messages from SMOA.
Messages may include:
- Responses to your questions
- Customer and member support
- Event reminders and registration confirmations
- Legislative and policy updates
- Association news and announcements
- Program and service information
Message frequency varies.
Message and data rates may apply.
You may opt out at any time by replying STOP to any text message.
For assistance, reply HELP or contact us at (202) 660-1333.
Consent to receive text messages is not a condition of membership or purchasing any goods or services.
Information Sharing
SMOA does not sell, rent, or share your personal information with third parties for their marketing purposes.
We may share information only with trusted service providers who assist us in operating our website, communications, events, or association services and who are contractually obligated to protect your information.
Data Security
We take reasonable administrative, technical, and physical measures to safeguard the personal information you provide. However, no method of electronic transmission or storage is completely secure.
Third-Party Services
Our website may contain links to third-party websites. SMOA is not responsible for the privacy practices or content of those websites.
Changes to This Policy
We may update this Privacy Policy & SMS Terms of Use from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions regarding this Privacy Policy & SMS Terms of Use, please contact:
Small Multifamily Owners Association
1001 L Street SE
Washington, DC 20003
Phone: (202) 660-1333